JEANNE WEBER
		217 West Filbert Street, East Rochester, New York 14445 Home (585) 383-0847 Wireless (585) 281-3016 jeanne_weber@earthlink.net  or view my e-portfolio
SKILLS		Administrative:
		Answer phones; Prepare correspondence, reports, agendas and presentations; create forms, brochures, banners and posters; set up meetings; take and distribute meeting minutes; perform data entry, file and organize; order supplies; follow standard record keeping and accounting principles
		Client Service:
		Assess the needs of individuals via telephone or in person, field inquiries and complaints and take appropriate actions ensure their satisfaction. Provide direction, assistance and demonstration; Clarify policies and protocol; Develop instruction materials for training
		Computer:
		Microsoft Office2000 & XP including Access, Microsoft Windows, Macintosh, Vendor specific applications for insurance and accounting, and a variety of publishing and web page software
EMPLOYMENT		Part-time Professional/Student Aid
		Monroe Community College Damon City Campus - Electronic Learning Center Assist students and faculty with use of computer and audio/video equipment; provide technical support, troubleshoot problems and other related clerical duties January 2005-December 2006
		Administrative Assistant
		Schuler-Haas Electric Corp., Rochester NY contract staff through OfficeTeam July-December 2003, permanent staff January-July 2004
		Contract Office Support Staff
		The Plaza Group, Rochester NY  A variety of customer service, secretarial, reception and administrative assistant contract positions with responsibilities including, but not limited to: client/customer service, database management, word processing, accounting, shipping/receiving, mail-room and copy services for a variety of businesses including technical support, medical, manufacturing, construction, distribution, service and sales May 2001 to July 2003 and 1997 - 1999
		Technical Operations Assistant
		Hatch Leonard Naples Insurance, Rochester NY Help desk/staff training, general network administration, PC tech support and equipment maintenance contract through The Plaza Grp. Sept.-Dec.1999, permanent from January 2000-April 2001
		Administrative Assistant
		Wilmorite, Inc., Rochester NY Direct support to Vice President of Environmental Services and the Director of Construction March 1998 to July 1999
		Contract Office Support Staff
		April and TAD, Rochester And AppleOne Agency, CA 1992 to 1995
		Patient Service Representative / Insurance Coordinator
		Patient Accounts Office and Pain Treatment Center U of R Strong Memorial Hospital, Rochester NY 1988 to 1991
EDUCATION TRAINING HONORS AND AWARDS		St. John Fisher College - B.S. Childhood Education/Special Ed/ Ed. Technology 2009 Monroe Community College - A.S. Liberal Arts & Sciences-General Studies 2006 Member of Phi Theta Kappa Honor Society 2005 MCC Builders Exemplary Student Award 2005 SkillPath Seminars - Managing Multiple Projects, Objectives and Deadlines 2001 SUNY Brockport, Ziff-Davis Education - Technical Support and A+ Training 1999 Bryant and Stratton Business Institute - Computer, Data processing 1985 West Irondequoit High School - New York State High School Diploma 1984